Returns for Voucher Deals

Refunds

As your payment was made to the voucher deal company, we are unable to refund your money directly. In order to receive a refund you must send back the item to us using the form below and contact your deal company. They will then confirm the receipt of the item with us and process your refund.

Exchange

We are happy to exchange your item for another of the same value if you find that it is unsuitable. In order to receive an exchange, please use the form below and send the item back to us detailing what you would like.

Resizing

We've all done it! Luckily we offer a resizing service for just £19.99. Fill in the form below, send us your item and a member of our team will contact you to take payment and explain the process to you!

 


Before you fill out the form below, please make sure you have read and are familiar with your voucher deal companies Returns Policy. We will not honour any returns sent to us outside of their Terms and Conditions. Should you send items back in error, you will be responsible for postage of the item being returned to you. We suggest that all items are sent back via recorded delivery, the item/return remains the customers responsibility until we receive the item.




 

 

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Copyright © 2017 British Gem. All Rights Reserved.

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