Returns for Standards Goods

Faulty

We check that everything is free of fault before we send it out. However, if you are unlucky enough to receive an item that is faulty, please fill out a form below and send it back to us. When we receive it we will check the item over and following your instructions, replace, refund or exchange.

Unsuitable

We are happy to exchange your item for another of the same value if you find that it is unsuitable. In order to receive an exchange, please use the form below and send the item back to us detailing what you would like in exchange. Please note that postage for any item returned as unsuitable will not be refunded. The customer remains responsible for the item/return until received by us. Your statutory rights are not affected.

 


Before you fill out the form below, please make sure you have read and are familiar with our Terms and Conditions. We suggest all returns should be sent back via recorded post. The customer remains responsible for the item/return until received by us. Should you send items back in error, you will be responsible for postage of the item being returned to you.


 



 

 

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Copyright © 2017 British Gem. All Rights Reserved.

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